Messages

Hi pat,

Thanks for your answer but I still cannot scan with linux. I also tried with linux mint and I have the same issue. There is something that bother me: it worked yesterday but it does not work today. I did not change anything in the configuration.

Thanks for everything.
yanndan

Hello all,

I have a weird issue.
The scanner worked in command line with scanimage but not with simple scan or xsane. After a reboot, it did not work anymore with any programs.

Kind Regards,
yanndan

Hello all,

I have updated my ubuntu version from 16.04 to 18.04. It appears that the scanning function does not work anymore. I have a I/O device issue (see the end of the message for the log from simple scan).
My printer/scanner is plugged in USB.
I installed the drivers v1.00.39 from this webpage: https://support.hp.com/us-en/drivers/selfservice/closure/samsung-scx-4500-laser-multifunction-printer-series/19135297

I added the lines to libsane.rules files (I added old and new version since I was not sure):
________________________________________________________________________
#https://doc.ubuntu-fr.org/tutoriel/installer_imprimante_samsung
# Samsung SCX-4500
ATTRS{idVendor}=="04e8", ATTRS{idProduct}=="3426", ENV{libsane_matched}="yes"
ATTRS{type}=="3", ATTRS{vendor}=="04e8", ATTRS{model}=="3426", ENV{libsane_matched}="yes"
#ATTRS{type}=="3", ATTRS{vendor}=="Samsung", ATTRS{model}=="SCX-4500", ENV{libsane_matched}="yes"
________________________________________________________________________


I added a symbolic link to make it detected by simple scan:
________________________________________________________________________
sudo ln -sfr /usr/lib/sane/libsane-smfp* /usr/lib/x86_64-linux-gnu/sane
________________________________________________________________________



I launched simple-scan as a root because I wanted to be sure that was not a permission issue. Below are the lines of the log
________________________________________________________________________
sudo simple-scan -d
[+0,00s] DEBUG: simple-scan.vala:637: Starting Simple Scan 3.28.0, PID=3289
[+0,03s] CRITICAL: g_action_print_detailed_name: assertion 'g_action_name_is_valid (action_name)' failed
[+0,03s] CRITICAL: gtk_application_set_accels_for_action: assertion 'detailed_action_name != NULL' failed
[+0,06s] DEBUG: app-window.vala:1714: Loading state from /home/XXXXXXXXXX/.cache/simple-scan/state
[+0,06s] DEBUG: app-window.vala:1671: Restoring window to 668x396 pixels
[+0,06s] DEBUG: app-window.vala:1675: Restoring window to maximized
[+0,06s] DEBUG: autosave-manager.vala:64: Loading autosave information
[+0,06s] DEBUG: autosave-manager.vala:259: Waiting to autosave...
[+0,12s] DEBUG: scanner.vala:1454: sane_init () -> SANE_STATUS_GOOD
[+0,12s] DEBUG: scanner.vala:1460: SANE version 1.0.27
[+0,12s] DEBUG: scanner.vala:1521: Requesting redetection of scan devices
[+0,12s] DEBUG: scanner.vala:806: Processing request
[+0,16s] DEBUG: autosave-manager.vala:281: Autosaving book information
[+0,22s] DEBUG: app-window.vala:1775: Saving state to /home/XXXXXXXX/.cache/simple-scan/state
[+9,09s] DEBUG: scanner.vala:341: sane_get_devices () -> SANE_STATUS_GOOD
[+9,09s] DEBUG: scanner.vala:353: Device: name="smfp:usb;04e8;3426;9721BFFQA02170D." vendor="Samsung" model="SCX-4500 Series sur USB" type="Scanner"
[+12,83s] DEBUG: simple-scan.vala:454: Requesting scan at 300 dpi from device 'smfp:usb;04e8;3426;9721BFFQA02170D.'
[+12,83s] DEBUG: scanner.vala:1569: Scanner.scan ("smfp:usb;04e8;3426;9721BFFQA02170D.", dpi=300, scan_mode=ScanMode.COLOR, depth=8, type=ScanType.SINGLE, paper_width=0, paper_height=0, brightness=0, contrast=0, delay=10000ms)
[+12,83s] DEBUG: scanner.vala:806: Processing request
[+47,09s] DEBUG: scanner.vala:867: sane_open ("smfp:usb;04e8;3426;9721BFFQA02170D.") -> SANE_STATUS_IO_ERROR
[+47,09s] WARNING: scanner.vala:871: Unable to get open device: Error during device I/O

____________________________________________________________________________________________________

Do you have any idea how to solve this issue?

Kind Regards,
yanndan

Hello everyone,

In fact, it appears that the driver chosen by PPD was not the good one. Now, it seems to work.

yanndan

Printer model: Samsung SCX 4521F
Linux distribution: Ubuntu 12.04
Connection: USB
Driver version: 4.00.39-1

Hello everyone,

I have updated my father's ubuntu (10.04 ->12.04) and now the printer refuses to do its job. When I try to print something, it goes to the printer jobs list. The status of the file begins by "in progress" then goes to  "Stopped".

I also tried to print using the "lp" command line. The file goes to the printer jobs list too.

It is strange since I can scan pages with xsane. I also am able to copy pages.

If you have any idea, my dad will be grateful.

Thanks in advance,
yanndan