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Author Topic: Help for Linux Newbie  (Read 11177 times)

hickssl

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Help for Linux Newbie
« on: July 29, 2012, 07:45:04 »
Hi. Firstly appologies if my question seems trivial to the seasoned Linux users. However, as I have only just started to look at Linux I have very limited experience using it. Based on Linux Mint 13, my first question is as follows.
Having gone through the quick guide to setting up the Repository, I have managed stages 1 and 2 ok. I have also carried out stage 3 and run "apt-get update"  but don't understand where I will see the samsungmfp-* packages. If I run the update manager it tells me that my system is up-to-date so I am at a loss to check where the packages are.
Secondly, having checked the list of supported printers in the repository, I found that my ML-3310ND printer was missing and so downloaded and installed the Samsung Unified drivers from their site (following the notes "Installing the Samsung Unified Linux Driver v4.00.xx Directly") . On testing my printer (connected via a network) it gave an error message telling me there was a paper jam even though the page printed ok. Subsequent pages print ok but I am unable to clear the paper jam error message. I know the printer is ok as there is no error shown in the printer display and it also performs ok when working to my Windows 7 PCs.
Any help would be appreciated on the above problems.

Steve

« Last Edit: July 29, 2012, 08:10:03 by hickssl »

hickssl

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Re: Help for Linux Newbie
« Reply #1 on: July 30, 2012, 04:11:08 »
Ok. First problem cracked. I ran the package manager and eureka! I will now manually uninstall the the Samsung Unified drivers and then reinstall them via the Repository. Will post how I get on.

Steve

hickssl

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Re: Help for Linux Newbie
« Reply #2 on: July 30, 2012, 10:05:24 »
Had problems manually uninstalling the software so started from scratch and reloaded Mint. Next carried out steps 1 - 3 and then downloaded the V4 driver package from the repository. On installing my ML-3310ND I found that it was supported but still have the paper jam error that I mentioned earlier. Any ideas on what to do to cure this?

Steve

bchemnet

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Re: Help for Linux Newbie
« Reply #3 on: August 02, 2012, 11:07:35 »
I am traveling (hence the lack of response to this point), but will look at this when I return to see if I have any ideas.

brad1973

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Re: Help for Linux Newbie
« Reply #4 on: August 12, 2012, 13:26:13 »
Hi All,

I have the exact same issue as hickssl. I can print to my ML-3310ND from Mint 12 but get the paper jam error as a notification on screen. I t does also notify for successful print on completion of the job though.

Would be nice to fix that error message. Happy to provide and logs or such like if that will help.

Thanks,
Brad.

bchemnet

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Re: Help for Linux Newbie
« Reply #5 on: August 12, 2012, 14:02:18 »
I'm guessing that what is happening is that the print management tool is incorrectly handling a return message from the printer.  So it's as likely a bug in the print mangament tool.  (system-config-printer?  I'm not sure what Mint is using.)

However, it maybe that an older driver version would work.  So you can try installing samsungmfp-driver-3.00.90 or samsungmfp-driver-3.00.65 to see if those still allow you to print and avoid the error message.

If not, you can try searching the system log to see if there is anything logged about the message (look for "paper jam" or the printer model, or something else distinctive), but I have generally found print error logs to be not very useful.

brad1973

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Re: Help for Linux Newbie
« Reply #6 on: August 12, 2012, 16:27:03 »
OK, just tried that. Installed 3.00.90 and got same result, successful print followed by "media jam" message. Installed 3.00.65, printed......no error message!

Thanks for your help, much appreciated.

hickssl

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Re: Help for Linux Newbie
« Reply #7 on: August 13, 2012, 05:37:44 »
Hi brad1973

I've tried using the 3.00.65 driver and still get the paper jam error message.
I only have two packages installed, samsungmfp-data V4.00.35-2 and samsungmfp-driver-3.00.65. Can you tell me what packages you are using please.

Steve

brad1973

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Re: Help for Linux Newbie
« Reply #8 on: August 13, 2012, 05:50:05 »
Hi Steve/hickssl,

for the original driver install I did:

sudo apt-get install samsungmfp-driver

..which gave me the paper jam error. I'm assuming that is an unbrella package for the latest version which installs the 4.00.x driver and the related samsungmfp-data-4.00.x package.

To remove it I then did:

sudo apt-get remove samsungmfp-driver

Then to install the 3.00.65 version driver and data packages:

sudo apt-get install samsungmfp-driver-3.00.65

Those package names might be slightly wrong as I'm not at home at the moment so can't check them. You should be able to type "samsungmfp-" and press tab to get the correct names suggested, assuming you are new to command line, apt-get and all that.

I didn't change anything in CUPS, the printer definition was unaffected by driver removal and re-install.

Hope that helps.

Brad.
« Last Edit: August 13, 2012, 07:36:45 by brad1973 »

hickssl

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Re: Help for Linux Newbie
« Reply #9 on: August 13, 2012, 07:22:23 »
Hi Brad

I have had some success with samsungmfp-driver-33.00.90 and it might be that the 33.00.65 driver acts the same way.
Initially after installing the driver and trying to print, the paper jam warning appears although the printer prints ok. Subsequent print jobs do not get the pop up box with the paper jam warning although the printer icon does show a warning. If I look at the printer properties and select Ink/Toner Levels, there is a status message which says that there is a media-jam. There appears to be no way of clearing this message. I would be interested to see if you have a similar status message.

Steve

brad1973

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Re: Help for Linux Newbie
« Reply #10 on: August 13, 2012, 07:44:03 »
Installing 3.00.65 stopped the media jam error for me (notifications and on the printer icon). I got the same media jam error for both 4.00.x and 3.00.90.

Try removing all currently installed samsungmfp-* packages and installing samsungmfp-driver-3.00.65.

hickssl

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Re: Help for Linux Newbie
« Reply #11 on: August 13, 2012, 08:41:05 »
Hi Brad

Checked to see installed packages and they were as follows:

samsungmfp-driver-3.00.90
samsungmfp-common V4.00.35-2
samsungmfp-data V4.00.35-2
samsungmfp-network V4.00.35-2

I then removed all of these packages and then installed samsungmfp-driver-3.00.65. When it installed, it also installed these files again
samsungmfp-common V4.00.35-2
samsungmfp-data V4.00.35-2
samsungmfp-network V4.00.35-2

On testing the printer I still have exactly the same scenario as with the 3.00.90 drivers. Also, why when I install the driver package at V3.00.65 does it install the other files at V4.00.35-2? Is this correct?

brad1973

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Re: Help for Linux Newbie
« Reply #12 on: August 13, 2012, 09:02:58 »
OK, I've probably got something wrong. I'll post up what I've got installed when I get home this evening.

brad1973

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Re: Help for Linux Newbie
« Reply #13 on: August 13, 2012, 16:25:40 »
Hi Steve,

I just retried it all and I get no errors on my Mint 12 desktop.

Here's the package listing from running "dpkg -l samsung*"

Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name                                     Version                                  Description
+++-========================================-========================================-================================================================================================
ii  samsungmfp-common                        4.00.35-2                                Samsung Unified Linux Driver (common files)
un  samsungmfp-configurator-qt3              <none>                                   (no description available)
un  samsungmfp-configurator-qt4              <none>                                   (no description available)
ii  samsungmfp-data                          4.00.35-2                                Samsung Unified Linux Driver (data)
un  samsungmfp-data-legacy                   <none>                                   (no description available)
un  samsungmfp-driver                        <none>                                   (no description available)
ii  samsungmfp-driver-3.00.65                1:3.00.65-5                              Samsung Unified Linux Driver (drivers)
rc  samsungmfp-driver-3.00.90                3.00.90-4                                Samsung Unified Linux Driver (drivers)
rc  samsungmfp-driver-4.00.35                4.00.35-2                                Samsung Unified Linux Driver (drivers)
un  samsungmfp-driver-install                <none>                                   (no description available)
un  samsungmfp-legacy-configurator-qt3       <none>                                   (no description available)
un  samsungmfp-legacy-configurator-qt4       <none>                                   (no description available)
un  samsungmfp-legacy-netdiscovery           <none>                                   (no description available)
un  samsungmfp-legacy-netdiscovery-oldlibc   <none>                                   (no description available)
un  samsungmfp-netdiscovery                  <none>                                   (no description available)
un  samsungmfp-netdiscovery-oldlibc          <none>                                   (no description available)
ii  samsungmfp-network                       4.00.35-2                                Samsung Unified Driver Configurator (network connectivity)
un  samsungmfp-network-legacy                <none>                                   (no description available)
un  samsungmfp-scanner                       <none>                                   (no description available)

I think packages with "ii" against them are installed. Hope that helps.

bchemnet

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Re: Help for Linux Newbie
« Reply #14 on: August 13, 2012, 17:25:10 »
Also, why when I install the driver package at V3.00.65 does it install the other files at V4.00.35-2? Is this correct?

It is correct.  Only the "driver" packages vary in version; the rest of the packages should be the most current.  I've tried multiple versioning schemes, but the only one that doesn't cause confusion in some circumstances requires a lot of redundant packages and wasted server bandwidth (and even that can cause confusion when "different" packages are really the same).

hickssl

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Re: Help for Linux Newbie
« Reply #15 on: August 14, 2012, 05:00:50 »
Hi

I listed the packages and they matched Brad's. Looking at the printer, I wondered if its firmware was a factor in this problem so I accessed the printer using SyncThru to check what level it was at. On the home page, the printer status showed as nornal but there was an alert telling me the MP (Multi Purpose) tray was empty. As this tray is only used for envelopes and odd sized media, it was in fact empty. When I put a couple of sheets of paper in it, the alert cleared. This cleared the alert on my Linux Mint installation.

Firstly, it seems that the Samsung ULD software interprets this "Paper Empty" alert as a "Paper Jam" alert which is confusing.
Secondly, I would have thought that if this MP tray was not in use (i.e. folded away) it should not report an alert.
Brad, do you normally use the MP tray, and if not, can you check the status of your printer using SyncThru?

Cheers

Steve

brad1973

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Re: Help for Linux Newbie
« Reply #16 on: August 14, 2012, 06:06:59 »
No I've not used the MP tray, only the main paper tray that slides out from the bottom.

I'll check that SyncThru thing this evening. I'll have a look at the MP tray as well to make sure there isn't something in it.
« Last Edit: August 15, 2012, 07:11:43 by brad1973 »

brad1973

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Re: Help for Linux Newbie
« Reply #17 on: August 14, 2012, 17:49:17 »
I have the same notification in SyncThru:

M1-5612 Tray MP is empty

I still have no errors on printing on my Mint 12 PC. I am getting the media jam warning on my mint 11 laptop though. Don't know why that is or if it is significant.

I tried reconfiguring the printer in CUPS using the socket://hostname URL I used on my PC but it didn't make a difference.

hickssl

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Re: Help for Linux Newbie
« Reply #18 on: August 15, 2012, 02:16:07 »
Thanks for that Brad.

I guess it's one of those little bugs I'll have to live with. As your printer is also reporting the MP tray empty, I guess that's the way it was designed to work.
Although Mint initially reports the paper jam alarm in a pop up window, the printer still works ok and subsequent print jobs do not cause the pop up window. It's just a little annoying having the printer with a warning against it but something I'll have to get used to. Sorry for sending everyone on a wild goose chase and many thanks for the help.

Steve

 

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